The hourly rate includes Cargo, General Liability, and Workmen's Compensation insurance. There are a few types of damage for which we do not accept liability. 

 Moxie Movers, LLC. does not accept liability for...  

1. Anything made of particle board, or MDF (I.E. IKEA furniture). These tend to fall apart in our hands and crumble in transit.

2. Lamps that are unboxed, floor lamps. If they are not boxed lamps should really go in your back seat. Floor lamps, please pack the shade in a box.

3. Pictures and mirrors are not covered unless they are in a box. (Glass and Frames) We will wrap them in moving blankets if unboxed. This is how we transport 99% of them and they are fine 99.9% of the time. Occasionally a piece of glass will break. Boxing these things really is the right way to do it. You can watchour packing tutorial video for a visual on how to box pictures and mirrors. **Add packing link here 

4. Items in a box not packed by Moxie Movers. There is no way for us to know its prior condition, this includes new appliances. 

5. Items in an open box that was not taped or sealed properly. I (the owner) have picked up a box full of dishes with no tape on the bottom and had them all fall out and break more times than you would think. Tape them up well! 

6. Any furniture assembled by the owner, (IKEA) to include any damage caused to an interior by the collapse or disintegration of such an item. You know those leftover screws after you put something together yourself...

7. If Moxie Movers loads a truck or POD going out of town, our insurance does not apply once the loaded freight is out of our hands. 

8. Televisions. If the television is not boxed. Moxie Movers cannot be responsible for any damage that occurs while moving it. It is a sensitive piece of equipment and should be protected. FYI: We have moved over 10,000 unboxed TVs in the last 5 years and have had reported damage on a tiny fraction of that number.

      9. If you do not have the TV box we will wrap it in moving blankets and strap it to the wall. Just know you are taking the 1000 to 1 chance something might go wrong.

Damage should be reported within 7 days of your move. After that, Moxie Movers is no longer liable for damages reported. Damage is rare for us, but it does happen. In the event it does, the issue will be resolved quickly, and we try to keep the process as simple as possible. If damage occurs, email [email protected] and we will establish whether the damage was a result of negligence on our part or not. If Moxie is liable, we will proceed through the 3 R's. 

• Repair - Moxie Movers will have damage repaired professionally, and it will be at no charge to you. 

• Replace - If a repair cannot be made, and a comparable replacement is available to purchase, Moxie will proceed with this route.  

• Reimburse - If neither repair nor replacement is an option, you will receive compensation for the damages. Compensation will be for the market value of the item. Its value is determined by the amount for which the item could be sold, rather than bought.  

Damage to the interior is handled in a similar fashion. Except there is only one R. Repair. If we damage the interior of your home and it is due to negligence on our part, there is a general liability policy to cover the damages. We fortunately have never had to use it. Usually repairs are minor, and Moxie Movers will hire a professional to come over and make the repairs at no cost to you.